We do not change the e-mail address to limit the resale of programs. The account (e-mail address) is the user ID....
If you do not have access to the Authenticator app from Google (your smartphone is lost/broken), contact our support service. In the request, provide an invoice for the purchase of software / subscrip...
Disable a proxy, VPN, Tor, etc., if you use it. Restart the router to get a new IP, if your ISP provides a dynamic IP. If the IP is static, try to log in to your Personal Account and unlock the IP. If...
If you have any difficulties with access to your Personal Account or if you have not received an email with a new password when trying to restore it, please contact our helpdesk. In the request, prov...